Senior Operating Advisor
Marcia Smith is a technology executive with vast experience in many operational departments. Marcia has held several senior positions at MacMillan Publishing, Newbridge Communications, Weekly Reader Publishing (a division of Reader’s Digest) and Calkins Media Incorporated. As the lead technology executive, Marcia has been very successful at identifying system solutions to business problems, process improvements, project management and transition/change management.
Marcia is a strong and skilled leader with excellent personnel skills and the ability to communicate at various levels. In addition to IT, Marcia has also been the lead executive for other operational areas at the same time such as Human Resources, Customer Service, Billing/Collections, Inside Sales and Distribution. Great customer service is not just a requirement – it is a priority.